Cookie e Privacy Policy


If you are a guest at our hotel, we kindly request you to provide some information (* mandatory):
  • First and last name*
  • Mailing address and canton*
  • Date of birth*
  • Place of birth*
  • Nationality*
  • Type and number of identification document*
  • Check-in and check-out dates
We collect this information to comply with legal reporting requirements, especially those imposed by the police authorities or related to hospitality controls. If required by law, we will share this information with the relevant police authorities.
This legal obligation is essential to ensure our legitimate interest under Article 6(1)(f) of the GDPR.
If you avail of additional services during your stay, such as dining in our restaurants or using the minibar, we will record the details of the items and the time you received the service for billing purposes. This data processing is essential to ensure the fulfillment of our contractual obligations under Article 6(1)(b) of the GDPR.
To provide you with access to our WIFI network, we collect and use the following traffic data:
  • Type of device used for WIFI connection
  • Device identifiers, including WIFI MAC addresses
  • Your WIFI login
  • Assigned IP address
  • Date and time of WIFI and internet connections
General location data: Indication of the area of our hotel where you established the WIFI connection, typically related to your room and time. We do not collect precise location data.
This data is necessary to establish a technical connection between your device and our WIFI network, to provide you with internet access, and to ensure technical management. Processing of personal data is necessary to protect our legitimate interest under Article 6(1)(f) of the GDPR.
The IP address is verified along with other data in case of network attacks or unauthorized WIFI usage. It may be used in legal proceedings to identify and take legal action against involved users. This processing is also based on our legitimate interest under Article 6(1)(f) of the GDPR.
With your consent, we also use your data for the following purposes by combining them with information about your stay:
  • Sending email information during or after your stay and personalized offers for our hotel's products and services based on your interests and your location within the hotel. If you have provided us with your phone number, we will also use it to send further information and offers via SMS.
  • Facilitating contact between you and our staff using your name, which we obtain from location data.
  • Statistical analysis, such as guest responses to marketing activities, most frequently used offers, and movement preferences within the hotel.
The legal basis for this type of processing is your consent under Article 6(1)(a) of the GDPR. You can withdraw your consent at any time.
This application collects some personal data of its users.
Data Controller:
Albergo Losone, Via dei Pioppi 14, 6616 Losone
Types of data collected
Among the personal data collected by this application, either independently or through third parties, there are: usage data, name, phone number, email, and cookies.
Other personal data may be indicated in other sections of this privacy policy or through informative texts displayed simultaneously with data collection.
Personal data may be entered voluntarily by the user or collected automatically during the use of this application.
The use of cookies - or other tracking tools - by this application or the owners of third-party services used by this application, unless otherwise specified, is intended to identify the user and record their preferences concerning the use of the service requested by the user.
Refusing to provide certain personal data may prevent this application from providing its services.
The user assumes responsibility for the personal data of third parties that are published or shared through this application and declares to have the right to communicate or disseminate them, freeing the data controller from any liability to third parties.
Methods and location of data processing
Processing methods
The data controller processes the personal data of users by adopting appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of personal data.
The processing is carried out using computers and/or IT-enabled tools, organizational procedures, and with modes closely related to the specified purposes. In addition to the data controller, in some cases, the data may be accessible to certain types of persons involved in the operation of this website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as data processors by the owner. The updated list of these parties may be requested from the data controller at any time.
The data is processed at the data controller's operating offices and in any other places where the parties involved in the processing are located. For more information, please contact the data controller.
Retention time
The data is processed for the time necessary to provide the service requested by the user or as stated in this document, and the user can always request the interruption of the processing or the deletion of the data.
Purpose of processing collected data
User data is collected to allow the data controller to provide its services, as well as for the following purposes: displaying content from external platforms and contacting the user.
The types of personal data used for each purpose are indicated in the specific sections of this document.
Details of the processing of personal data
Personal data is collected for the following purposes and using the following services:
Contacting the user
Displaying content from external platforms
Further information on data processing
Legal defense
The personal data of the user may be used for legal purposes by the data controller in court or in the stages leading to possible legal action arising from its improper use or that of related services. The user declares to be aware that the data controller may be required to reveal personal data upon request of public authorities.
Additional information
Upon the user's request, in addition to the information contained in this privacy policy, this application may provide the user with additional and contextual information regarding specific services or the collection and processing of personal data.
System logs and maintenance
For operation and maintenance purposes, this application and any third-party services it uses may collect system logs, which are files that record interactions and may also contain personal data, such as the
 user's IP address.
Information not contained in this policy
More details concerning the collection or processing of personal data may be requested from the data controller at any time. Please see the contact information at the beginning of this document.
User rights exercise
The persons to whom the personal data refers have the right at any time to obtain confirmation of the existence or otherwise of the same data and to know its content and origin, verify its accuracy, or request its integration, cancellation, updating, correction, anonymization, or blocking of data processed in violation of the law or oppose its processing for any legitimate reason. Requests should be sent to the data controller. This application does not support "Do Not Track" requests. To determine whether any of the third-party services it uses honor the "Do Not Track" requests, please read their privacy policies.
Changes to this privacy policy
Changes to this privacy policy
The data controller reserves the right to make changes to this privacy policy at any time by giving notice to its users on this page. Please check this page regularly and refer to the date of the last modification at the bottom. If a user objects to any of the changes to the policy, the user must cease using this application and can request that the data controller removes their personal data. Unless stated otherwise, the previous privacy policy will continue to apply to personal data collected up to that point.
Information about this privacy policy
The data controller is responsible for this privacy policy, which is based on modules created by iubenda and stored on its servers.
Cookie Policy
The user may give consent to the use of cookies by continuing to browse the websites or may do so by taking action such as scrolling, clicking on one of the internal links on the websites, or clicking the "x" button or another similar action that makes the banner with the brief message visible, in accordance with the regulations of the data protection authority.
Cookies consist of portions of code (computer files or data sets) sent from a server to the user's browser, which are automatically stored on the user's computer. Each cookie typically contains the name of the website from which it originates, the duration of its retention (i.e., how long it remains on the user's device), and a value, usually a randomly generated unique number.
Upon each subsequent visit to the websites, cookies are sent back to the website that originated them (first-party cookies) or to another website to which they belong (third-party cookies). Cookies allow a website to recognize the user's device, make navigation between pages more efficient, and store the user's preferences for the use of the website. They also help ensure that online advertisements displayed are tailored to the user's interests.
If the user refuses to accept cookies, this may impact their browsing experience on the websites, for example, by preventing access to certain sections of the websites or by not receiving personalized information.
The way cookies work and the options for limiting or blocking cookies can be controlled by changing the settings in the internet browser. Most internet browsers are set by default to accept cookies automatically, but the user can change these settings to block cookies or to be notified when cookies are sent to their device. The exact steps may vary depending on the browser used. The user has the ability to change the default settings and disable cookies (i.e., permanently block them) and set the highest level of protection.
Here are the steps to manage cookies in various browsers:
  • Chrome: Guide to managing cookies in Chrome
  • Internet Explorer: Guide to managing cookies in Internet Explorer
  • Safari: Guide to managing cookies in Safari
  • Firefox: Guide to managing cookies in Firefox
If the user uses different devices to access the websites (e.g., computer, smartphone, tablet, etc.), they should ensure that each browser on each device is set according to their cookie preferences. To delete cookies on the internet browser of their smartphone or tablet, the user should consult the device's user manual.
The websites use different types of cookies, each of which serves a specific function. The types of cookies used on the websites are:
Technical cookies: These are essential for the proper functioning of the websites and the use of their features. They allow users to navigate the pages, save actions previously taken (e.g., completing forms), and contribute to the security of the websites.
Analytical cookies: These cookies collect information about how users use the websites, such as which pages are most frequently visited and whether users receive error messages from the pages. These cookies do not collect information that identifies a user. All information collected by these cookies is aggregated and therefore anonymous.
Functional cookies: These cookies allow the websites to remember user choices and preferences to enhance their user experience. This may include saving usernames, language selection, or regional settings.
Profiling cookies: These cookies are used to display advertising that is more relevant to the user based on their interests. They are set by third parties, such as advertising networks, who use the information they collect about users on the websites.
Third-party cookies: When a user uses the websites, third-party cookies may also be stored on their device. These cookies are set by other websites or services and have different purposes, such as tracking the use of the websites or displaying targeted advertising.
It is important to note that the operator of the websites does not have direct control over third-party cookies. Users should consult the privacy policies of third parties to learn how these cookies are used and how to manage their cookie preferences.
The data controller may also set or allow third-party cookies on the websites. Here are some of the third-party services that may set cookies on the websites:
Google Analytics: Google Analytics is a web analytics service provided by Google Inc. It uses cookies to analyze website usage and generate reports on website activities. The information collected by Google Analytics is typically transmitted to a Google server in the USA and stored there. Google may share this information with third parties when required by law or when third parties process the information on behalf of Google. For more information on the privacy policy of Google Analytics, please visit here.
Google Tag Manager: Google Tag Manager is a tag management system provided by Google Inc. It allows website owners to manage and implement tags for tracking and analysis purposes easily. For more information on Google's privacy policy, please visit here.
TrustYou: TrustYou is a guest feedback management and hotel review service that may use cookies to support the collection and management of guest feedback. For more information on TrustYou's privacy policy, please visit here.
The third-party services mentioned above may use their own cookies and have their own privacy policies. Users should consult these privacy policies for information on how these services use cookies and how to manage their cookie preferences.
Finally, it is important to note that the operator of the websites has taken measures for the security and protection of user data. This includes the use of encryption protocols and access to data by authorized personnel. Staff is trained to handle data responsibly and respect user privacy. Your trust is important to us, and we are committed to ensuring the security of your data at all times.

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